Frequently Asked Questions by our Customers (If you do not find the answer you are looking for, you may contact us at 1-888-PARTY-11for further information.)
Do you offer free shipping? No, on our wholesale
websites we are unable to offer free shipping due to the bulk nature of our
products. We do have a retail website that offers free shipping with $60 of
qualifying items.
No, but we can accept checks by
mail. The order will need to be placed over the phone. Please keep in mind we
will not be able to process an order till the check has cleared the bank.
Do you have a catalog you can ship me? We do not have a printed
catalog. Everything we sell is on our websites. We do this to keep up with
frequent changes in product designs by our manufacturers.
Do you offer free samples? We can ship out samples
from some of our warehouses. E-mailing our customer service with the product
code, name, phone number and address where you would like the sample sent will
help us to fulfill this request. Samples cannot be expedited.
Do you ship to international locations? Yes, it is possible for us
to ship overseas. Our processor does not always accept cards from overseas
because it cannot verify the information. You will need to email us with your order information, we will then place the order
manually, and send you an invite to pay using PAYPAL.
Why is my shipping so high? We
have several warehouses, which we ship out of. Each warehouse, on your
order will incur a separate flat rate charge of $12. If you can reduce the warehouses, your shipping
will also decrease.Our shipping info
tab explains more in detail. Should you need further assistance, always feel
free to contact our toll free customer service.
My card keeps getting declined, why? Please make sure your
billing information is exactly what is on your credit card statement. Also,
verify the security code is correct. If this information is different than what
is stated on the card our processor will not accept the order.
Do you offer any further discounts? No, but we do have a new rewards program. Anytime you place on order on PartyCelebration.com you will receive reward points that will automatically be saved to your account. For every dollar you spend on goods you will earn 1 point. Every 20 points earned will be worth $1 that can be redeemed on any purchase made online after a 45 day grace period.
Yes. Please e-mail or call us with the product code and our IT department will be more than happy to put one up.
Do you offer expedited shipping? Some
of our warehouses can ship your items expedited, at an extra cost. You can refer to the map on the view cart page or call us to verify. Please call
us toll free if you need an order rushed. We will try our best to help you get
your items in time.
Why do you ask for an event date? We
would like to know if you have a specific date that you need your items by.
Knowing this date helps us to try and get your items to you on time. But we cannot
guarantee items will arrive by the event date stated.
